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We offer many convenient methods for ordering your products:
If you cannot find the size or format you need in our catalog, please see our custom services section.
Please place your order:
 Please place your order:
We are happy to provide several custom services:
If you are requesting a custom size, concentration, or formulation, the processing time is one to two weeks. Since these products originate from our standard inventory, they have met our stringent quality control specifications and fall under our standard warranty. If you are requesting an alternative fluorochrome, or we are custom conjugating an antibody that you provide, two to four weeks is typically required. These end products are not covered under our standard warranty. Quality control of such custom orders can be performed, where feasible, at an extra cost. This may extend the normal processing time. Special orders and custom services are available for end-users only; they are not available for resale. If you are interested in commercial applications, please contact our Business Development Department at 858-455-9588.
 Unless otherwise indicated on product labels, BioLegend products are for research use only and are not intended for diagnostic or therapeutic use. For more information regarding limitations on product use, pricing, and ordering, view our additional terms and conditions page. To view patent numbers for the trademarks referenced in our catalog, visit our trademarks and patents page.
We accept all major credit cards, as well as purchase orders (POs). Prepayment by check or wire transfer is also accepted.
 If you would like to confirm that your order has been successfully placed and/or sent, please contact our Customer Service Department (US/Canada), or contact your local distributor if you are ordering outside of the US or Canada. If you have a question about your invoice or payment, please contact the Accounting Department. If you have placed your order, you can track it with our Order Tracking web tool. You will need your sales order number, starting with “SO”, and a ship-to zip code.
All orders to the US and Canada are shipped from our facility in San Diego, California. If your order is placed by 3pm Monday through Friday, and is in stock, it is shipped the same day and sent overnight air express for next day delivery. If your order is placed after 3pm or on the weekend, it is shipped following business day. Please note, we do reserve the right to select the best packaging and shipping method in order to insure the stability of the product and allow efficient order tracking. Shipping and handling charges are added directly to your invoice. For standard orders to US residents, shipping charges vary by product type:
Delivery times and shipping charges for orders processed outside the US vary. If you would like to inquire about processing and shipping time, please contact your local distributor. Note: Our reagents are stable when shipped at room temperature. Please store our products under the conditions indicated on the technical data sheet upon arrival.
All claims for merchandise damaged during transit must be reported immediately to the shipping carrier and then to BioLegend. For all other returns, return authorization requests must be made within 10 working days of order receipt. A return authorization number is required prior to returning any items and can be obtained by contacting our Customer Service Department. If your order was placed incorrectly and it is reported to us within 10 working days, you may obtain a return authorization and return the product(s) for partial credit. To obtain partial credit, product(s) must be postmarked within 30 days of receiving the return authorization. Upon receipt of authorized returned goods, a credit will be issued, less a 20% restocking fee or $25, whichever is greater, and the shipping and handling charge. All claims are subject to investigation before return authorization, replacement, or credit can be issued.
We have rigid quality control guidelines that allow us to offer a 100% satisfaction guarantee on all our products. As exceptional quality and batch-to-batch consistency are of paramount importance for all of us at BioLegend, each batch must pass stringent biochemical and biological/immunological testing requirements. If, however, any product does not perform as indicated on its Technical Data Sheet, we will either immediately replace it or credit you the original purchase price. Please contact our Technical Services Department if you have any questions or concerns about your product. Our Technical Service Scientists are available to help with assay design, to suggest relevant positive controls, and to offer troubleshooting tips. Your satisfaction is our number one priority. |
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