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BioLegend
100% Satisfaction Guarantee

How to Order from the US and Canada

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We offer many convenient methods for ordering your products:

  • Online: see online ordering instructions.
    If you already know the catalog numbers for the items you wish to purchase, you can use our quick order system.
  • By phone, fax, or email.

    Customer Service
    Phone: 1-877-BioLegend (1-877-246-5343)
    Fax: 1-877-455-9587


    If ordering by fax or email, send us our purchase order form or your institution's purchase order form. Please be sure to include the following information:  
    • Name of institution or company
    • Account number (if available)
    • Shipping address
    • Billing address
    • Catalog number and description
    • Quantity and size required
    • Name and phone number of purchasing agent
    • Name and phone number of the end user
    • Credit card number and expiration date or purchase order number
    • BioLegend quotation number (if applicable)

If you cannot find the size or format you need in our catalog, please see our custom services section.

How to Order from the UK, Italy, Germany, or Japan

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Please place your order:

How to Order from All Other Countries

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Worldwide Distributors

Please place your order:

Custom Services We Offer

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We are happy to provide several custom services:

  • Custom sizes, including bulk
  • Custom formats
  • Alternative antibody concentrations
  • Alternative antibody buffers/formulations
  • Conjugation of your own antibodies

If you are requesting a custom size, concentration, or formulation, the processing time is one to two weeks. Since these products originate from our standard inventory, they have met our stringent quality control specifications and fall under our standard warranty.

If you are requesting an alternative fluorochrome, or we are custom conjugating an antibody that you provide, two to four weeks is typically required. These end products are not covered under our standard warranty. Quality control of such custom orders can be performed, where feasible, at an extra cost. This may extend the normal processing time.

Special orders and custom services are available for end-users only; they are not available for resale. If you are interested in commercial applications, please contact our Business Development Department at 858-455-9588.

Terms and Conditions

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Unless otherwise indicated on product labels, BioLegend products are for research use only and are not intended for diagnostic or therapeutic use.

For more information regarding limitations on product use, pricing, and ordering, view our additional terms and conditions page.

To view patent numbers for the trademarks referenced in our catalog, visit our trademarks and patents page.

Payment Options

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Visa, MC, American Express logo

We accept all major credit cards, as well as purchase orders (POs).

Prepayment by check or wire transfer is also accepted.

Order Confirmation, Tracking and Payment

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If you would like to confirm that your order has been successfully placed and/or sent, please contact our Customer Service Department (US/Canada), or contact your local distributor if you are ordering outside of the US or Canada. If you have a question about your invoice or payment, please contact the Accounting Department. If you have placed your order, you can track it with our Order Tracking web tool. You will need your sales order number, starting with “SO”, and a ship-to zip code.

Shipping Time and Cost

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New ordering cut-off time for next day delivery

In an effort to continue providing the highest level of customer satisfaction and service, BioLegend has changed the daily ordering cut-off time for next day delivery from 3 pm PST Monday through Thursday to 2 pm PST Monday through Thursday. Orders can still be placed 2-5 pm PST Monday through Thursday, but these will not be shipped for next day delivery. This change is taking place due to the very high demand, and our desire to continue fulfilling all orders in a timely fashion for our customers. We are dedicated to continuing our delivery commitment and will be able to do so more efficiently with this change. We appreciate your business and your understanding.

Shipping and handling charges are added directly to your invoice. For standard orders to US residents, shipping charges vary by product type:

  • ambient antibodies and ELISA kits = $35
  • shipments that require blue ice = $40
  • shipments that require dry ice = $50
  • LEGEND MAX kits = $50

Delivery times and shipping charges for orders processed outside the US vary. If you would like to inquire about processing and shipping time, please contact your local distributor.

  • Shipping and handling charges will be added to the invoice.
  • The recipient is responsible for all fees associated with shipping and customs clearing (including duties and taxes).
  • All orders are shipped FOB.

Note: Our reagents are stable when shipped at room temperature. Please store our products under the conditions indicated on the technical data sheet upon arrival.

Return Policy

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All claims for merchandise damaged during transit must be reported immediately to the shipping carrier and then to BioLegend.

For all other returns, return authorization requests must be made within 10 working days of order receipt. A return authorization number is required prior to returning any items and can be obtained by contacting our Customer Service Department.

If your order was placed incorrectly and it is reported to us within 10 working days, you may obtain a return authorization and return the product(s) for partial credit. To obtain partial credit, product(s) must be postmarked within 30 days of receiving the return authorization. Upon receipt of authorized returned goods, a credit will be issued, less a 20% restocking fee or $25, whichever is greater, and the shipping and handling charge.

All claims are subject to investigation before return authorization, replacement, or credit can be issued.

100% Satisfaction Guarantee

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We have rigid quality control guidelines that allow us to offer a 100% satisfaction guarantee on all our products. As exceptional quality and batch-to-batch consistency are of paramount importance for all of us at BioLegend, each batch must pass stringent biochemical and biological/immunological testing requirements. If, however, any product does not perform as indicated on its Technical Data Sheet, we will either immediately replace it or credit you the original purchase price.

Please contact our Technical Services Department if you have any questions or concerns about your product. Our Technical Service Scientists are available to help with assay design, to suggest relevant positive controls, and to offer troubleshooting tips.

Your satisfaction is our number one priority.
 

9727 Pacific Heights Blvd.
San Diego, CA 92121

Tel: 877.246.5343
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